Returns

Should you wish to return your purchase, House of Pre-Loved offers a full refund on items that have been returned within 14 (fourteen) days of receipt. Returned goods must still have the security tags attached to them, and be in their original condition.

Once the item has been received and inspected by House of Pre-Loved, a full refund will be issued using your original payment method, excluding the original cost of shipping.

Returned Goods Must Comply With The Following Policy: 

The buyer must contact us via email (contact@houseofpreloved.com) and ship the item within 14 days of receipt (stipulated by the courier’s delivery date or the first delivery attempt).

Confirmation of acceptance of return will be within 24 hours.

All items still in the buyer’s possession after 14 days of delivery will not be entitled to return/refund.

The item must be returned unworn and/or unused, in its original condition.

The buyer will be responsible for sending the item by recorded, trackable delivery and, advisably, insured.

Please note that if a return takes more than 21 days, from the date that the buyer received the item, to be delivered to House of Pre-Loved, a refund cannot be guaranteed and will be discretionary (no refund or partial refund).

The item will be inspected upon arrival in order to verify if it is damaged or in different condition to when posted by House of Pre-Loved.

If something is returned damaged or used, no refund will be made and the buyer will have two options: 1) to pay for the item to be returned to them or; 2) to forfeit the item and the refund.

If the security tag has been removed or tampered with will negate the right of return.

The cost of delivery (to and from the buyer) will not be refunded.

The buyer must state when shipping the item that it is ‘Return to Sender’, otherwise, should there be any import duties/taxes, the buyer will be responsible for paying that.

*Please note that due to Health and Hygiene reasons, earrings cannot be returned or exchanged. 

INTERNATIONAL DELIVERY TAX DUTIES

Please note that any and all customs, duties and taxes payable that may incur upon arrival of the item within the home territory of the buyer are his or her full responsibility, and will not be refunded.