Terms and Conditions

SHIPPING

We aim to ship all items in 1 - 3 working days.

We use primarily, but not exclusively, DHL to ship in the UK and internationally.

Shipping rates:

UK: £12

EU: £25

Rest of the World: £35

*Please note that any and all customs, duties and taxes payable that may incur upon arrival of the item within the home territory of the buyer are his or her full responsibility.

The shipping rates above are House of Pre-Loved guidelines. We reserve ourselves the right to increase these figures according to item size and weight. A big, heavy coat may be more expensive to ship.

PAYMENT POLICY

Payment will be taken at the moment of purchase. Only after it has been processed, the purchase is confirmed.

CANCELLATION

Cancellations and Exchange are not accepted. 

INTERNATIONAL DELIVERY TAX DUTIES

Please note that any and all customs, duties and taxes payable that may incur upon arrival of the item within the home territory of the buyer are his or her full responsibility.

ITEMS CONDITIONS

At House of Pre-Loved we only sell items that range from very good to pristine condition. Please do not hesitate to contact us should you need more information.

Condition Chart:

Pristine: In unworn original condition, no imperfections.

Excellent: May have one or two minor flaws as listed in the very good category below, virtually invisible to the eye.

Very good :May have two or three of the following minor imperfections, virtually invisible to the eye – age and/or wear related marks, pulls, small stains, oxidation or cleaning related marks, pulled threads, fraying, small holes, tears or slight fading to the fabric, discoloration on metal, scratch on metal, dent on metal.

 

*All items have been dry cleaned and carefully inspected.

 

COMPANY DETAILS

House of Pre-Loved LTD Registered in the United Kingdom

Company Registration Number: 09583125

Registered Address:

53 Tavistock Terrace

London - N19 4BZ

United Kingdom 

email: contact@houseofpreloved.com